Team Leader SYKES Liberia

Objective

Manage a team efficiently fulfilling account’s contract requirements through a proper and efficient use of company and client’s resources.

Hard skills
  • Be able to work at SYKES Liberia (must).
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • Schedule flexibility: to work all schedules weekdays, weekends, and hours of operation (must).
  • Temporary WFH availability (must).
  • Previous experience working at the call center industry (must).
  • Previous experience managing teams (must).
  • High School diploma (must).
Soft skills
  • Leadership, and critical thinking skills.
  • People oriented skills.
  • Results oriented skills
Responsibilities
  • Drive account performance thru KPIs at team and agent level.
  • Coach agents on patterns, job performance, quality, policies, procedures, norms and regulations.
  • Conduct PEP Talks and implement performance improvement action plans.
  • Elaborate and deliver agents’ performance appraisals (PA).
  • Monitor queued calls or transactions backlogs to address staffing needs in his team.
Benefits
  • Temporary work at home
  • Insurance
  • Growth opportunities

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Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.