Technical Pre-sales Advisors

Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support, case follow up and expertise advice for the different products based on the customer needs for a pre-sale step, with an intermediate level of complexity, and answering inquiries via the phone, chat or mail.

Hard skills
  • Advanced English Speaker. High proficiency level (85% >) (must)
  • IT Essentials course (desired)
  • Module 1 of Cisco CCNA (desired)
  • Schedule Flexibility. (must)
  • A minimum of 15MB of internet speed at home. (must)
Soft skills
  • Ability to function in a team environment.
  • Adaptability to change.
  • Familiarity with all supported music services.
  • Teamwork oriented.
  • Capability to assimilate a dynamic environment.
Responsibilities
  • Daily phone, chat, and email coverage, responsibility to meet Direct scorecard metrics around Wait Times, Abandon rates, and Handling Ratios, expertise in telephony system, product expert.
  • Target 90% email capture for every qualified customer interaction, enter these Leads into Salesforce, responsibility to collect complete and accurate Lead data.
  • System design solutions demonstrate expert product knowledge across the entire hardware and software offering, broad knowledge.
Benefits
  • Competitive Salary
  • Work at home
  • Growth Opportunities
  • Educational reimbursement
  • Technical Academy

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.