SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Technical Support Agent III

Objective

Our Application Support team is responsible for delivering exceptional customer service on the telephone, via email and on social media. You will need to have the ability to work in a fast-moving environment, build rapport and be able to deal with a wide range of enquiries for our customers and distributors. At the same time, you need to have great attention to detail to make sure we get it right the first time for our customers.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • Experience in Jira tool (desired)
  • Intermediate university student, preferably in a technical career (desired).
  • Other technical studies or industry certifications are a plus.
Soft skills
  • • Excellent analytical and problem-solving skills.
  • Excellent writing and verbal communications skills.
  • Resilient, stress-resistant
  • Ability to communicate and work directly with customers to identify and resolve technical issues.
Responsibilities
  • Monitor the different sources of incoming support requests and pick up cases in a timely manner.
  • Effectively resolve incoming inquiries meeting the different key performance indicators. Ask the right probing questions in a timely manner, to gather all relevant details to understand correctly what the requestor needs
Benefits
  • Educational reimbursement
  • Compensation and benefits
  • Medical Service
  • Referral bonus
  • Wellness Program

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.