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Technical Support Agent III

Our Application Support team is responsible for delivering exceptional customer service on the telephone, via email, and on social media. You will need to have the ability to work in a fast-moving environment, build rapport and be able to deal with a wide range of inquiries for our customers and distributors. At the same time, you need to have great attention to detail to make sure we get it right the first time for our customers.
Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>)
  • A strong technical understanding of the internet, networking, and computers is needed.
  • Experience in Jira tool (desired)
  • Computer literate, with experience working with CRM tools, such as, and productivity tools MS Office (desired).
Soft skills
  • “Passionate about technology”
  • Excellent analytical and problem-solving skills.
  • Outstanding and proactive communication skills (listening, inquiring about relevant information leading to efficient problem solving).
  • Effectively resolve incoming inquiries meeting the different key performance indicators. Ask the right probing questions in a timely manner, to gather all relevant details to understand correctly what the requestor needs; then perform effective research, using different resources at his disposal, and finally, provide an effective and comprehensive answer that should meet the requester’s expectations.
  • Identify, analyze, troubleshoot, and solve application issues, installation, access, features, and connection issues.
  • Provide adequate follow-up to each case, to ensure that the information provided meets the customer’s expectations. And proactively, find opportunities to offer additional information or insight, when needed.
  • Strive for a first-time resolution to all inquiries via call, email, and social media
  • Support CRM, quality, and incident management together with other administrative tasks.
  • Temporary Work at home.
  • Employee Association.
  • Educational Reimbursement.
  • Refer a Friend Bonus.
  • SYKES Tech Academy.
  • Growth Opportunities.

Explore the benefits we have for you!

Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.


We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.