Technical Support Agent III
Our Application Support team is responsible for delivering exceptional customer service on the telephone, via email and on social media. You will need to have the ability to work in a fast-moving environment, build rapport and be able to deal with a wide range of enquiries for our customers and distributors. At the same time, you need to have great attention to detail to make sure we get it right the first time for our customers.
- Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
- Experience in Jira tool (desired)
- Intermediate university student, preferably in a technical career (desired).
- Other technical studies or industry certifications are a plus.
- • Excellent analytical and problem-solving skills.
- Excellent writing and verbal communications skills.
- Resilient, stress-resistant
- Ability to communicate and work directly with customers to identify and resolve technical issues.
- Monitor the different sources of incoming support requests and pick up cases in a timely manner.
- Effectively resolve incoming inquiries meeting the different key performance indicators. Ask the right probing questions in a timely manner, to gather all relevant details to understand correctly what the requestor needs
- Educational reimbursement
- Compensation and benefits
- Medical Service
- Referral bonus
- Wellness Program
Explore the benefits we have for you!
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