Technical Support Specialist

Objective

To indirectly contribute to company’s revenue and growth, by offering technical insight and expert advice to company’s business partners and qualified company sales employees, as they work with end customers to define a solution that meets their specific needs in a company’s way. And to assist company partners and qualified employees in the Americas, helping them to position the best technical solution for each specific scenario; by providing comprehensive, accurate and timely information, which may include product technical details, compatibility, features validating or creating bills or materials, among others. Passionate about Technologies

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>)
  • Advanced proficiency in French as well, is a plus!!
  • 75% completion of CCNA track (must).
Soft skills
  • Previous experience working with networking equipment
  • Experience in a sales environment is a plus
  • Experience in a technical support role is highly desired
Responsibilities
  • Monitor the different sources of incoming support requests and pick up cases in a timely manner.
  • Effectively resolve incoming inquiries meeting the different key performance indicators.
  • Provide adequate follow-up to each case.
  • Be fully aware of current policies and procedures in order to stay updated on relevant changes that can affect his performance.
Benefits
  • Work at home position while COVID
  • Private Doctor
  • Growth Opportunities

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Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.