Technical Team Leader


Manage a team efficiently fulfilling account’s contract requirements through a proper and efficient use of company and client’s resources.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • Schedule flexibility: to work all schedules weekdays and weekends (must).
  • CISCO CCNA completed Student or bachelor’s degree in business administration or Industrial Engineering is highly desirable.
Soft skills
  • Leadership skills.
  • People-oriented skills
  • To perform any other tasks, duties, or services requested by his/her immediate superior.
  • To participate in a 30 minutes meeting with Supervisors and PKIs to review metrics for the previous day and the current day.
  • Review the Key Performance Indicators reports of the team.
  • Work at Home
  • Private health insurance
  • Technical development

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Explore the benefits we have for you!

Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.


We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.