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Technical Support Engineer

Objective

Twilio is growing rapidly and seeking a Technical Support Engineer, supporting our customers’ use of our Console platform, and helping customers manage their Twilio-Zipwhip products.

Hard skills
  • + 6 months of Technical support experience (must).
  • Technical Associate Certification (CCNA, Linux, AWS, Azure, Juniper, etc) (desired).
  • APIs knowledge (desired).
  • Schedule flexibility (must).
Soft skills
  • Demonstrated ability to learn quickly.
  • Experience communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
  • High competency with communicating internally and externally.
Responsibilities
  • Wear the Customer’s Shoes: Using your strong diplomatic skills, address customer issues and provide feedback. Help our customers to use our Console interface and help them with questions related to their account configurations, billing issues, ensuring that they are able to understand and get the most out of their Twilio experience.
  • Ruthlessly Prioritize customer interactions to expedite urgent customer needs using our internal tools and ticketing system.
Benefits
  • Work at Home.
  • Growth Opportunities.
  • Educational Reimbursement.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.