Travel & Fulfillment Executive

Objective

If you have a passion for the travel industry, are a natural problem solver who loves to tackle complex air ticketing issues and hotel booking, and are a strong verbal and written communicator we have the best option for you to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We are looking for people who love helping others, are persistent, empathetic, kind, and curious.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must)
  • Schedule flexibility: to work all schedules weekdays and weekends (must)
  • High School Completed.
  • A minimum of 1 to 3 years in a user-facing or back of house airline industry or travel agency role, and in-depth experience with native Sabre as GDS.
  • Knowledge of fares, airline contracts, rules & regulations, and ticketing.
  • Knowledge of ticketing procedures for Airlines, Hotels, and Ground transportation.
  • Good geographical knowledge with the ability to demonstrate specific excellence in North.
  • American geography
Soft skills
  • A high level of understanding, patience, and empathy to navigate customer conversations with professionalism under pressure.
  • Commitment to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
  • Excellent computer skills, a willingness, and an eagerness to excel at technical systems.
Responsibilities
  •  Support customers via voice, email and chat to ensure they have the best possible pre and post-booking service.
  • Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases specifically process voids, refunds with waivers, exchanges and schedule changes.
  • Work out of Sabre and a variety of internal tools and systems to assist guests with air, hotel, and ground transportation bookings.
  • Help users navigate through our client portal, troubleshoot bugs, and provide guidance on new features.
  • Ensure industry standards and regulatory requirements for information security and data protection are met.
  • Demonstrate duty of care attitude by providing an exceptional level of customer service to all users who contact our client services.
  • Maintain a positive and professional demeanor while listening and responding to all customer inquiries.
Benefits
  • Competitive Salary
  • Educational reimbursement
  • Referral bonus
  • Wellness Program

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.