Trilingual Customer Service Representative
Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, mail, or web portal. To make sure that objectives set by the client are met successfully.
- Advanced Portuguese Speaker. Fluent in verbal and written Portuguese. High proficiency level (85% >) (must).
- Advanced English Speaker. Fluent in verbal and written English. High proficiency level (85% >) (must).
- Working knowledge of MS Office applications. (Outlook, Word, PowerPoint, Excel.) Be able to work from home (must).
- Noise-free environment (must).
- Type at least 30 WPM (must).
- Critical thinking.
- Customer service and results-oriented.
- Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
- Submit tickets for employees with accurate information.
- Follow proper escalation procedures.
- Document correctly the database using the given tools to keep track of customers’ requests through data entry.
- Meet established individual and team performance targets, including customer service, productivity, and quality standards.
- Work at home.
- Wellness 360.
- SYKES Tech Academy.
- Educational Reimbursement.
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