SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Trilingual Customer Service Representative

Objective

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, mail, or web portal. To make sure that objectives set by the client are met successfully.

Hard skills
  • Advanced Portuguese Speaker. Fluent in verbal and written Portuguese. High proficiency level (85% >) (must).
  • Advanced English Speaker. Fluent in verbal and written English. High proficiency level (85% >) (must).
  • Working knowledge of MS Office applications. (Outlook, Word, PowerPoint, Excel.) Be able to work from home (must).
  • Noise-free environment (must).
  • Type at least 30 WPM (must).
Soft skills
  • Proactive.
  • Critical thinking.
  • Customer service and results-oriented.
Responsibilities
  • Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
  • Submit tickets for employees with accurate information.
  • Follow proper escalation procedures.
  • Document correctly the database using the given tools to keep track of customers’ requests through data entry.
  • Meet established individual and team performance targets, including customer service, productivity, and quality standards.
Benefits
  • Work at home.
  • Wellness 360.
  • SYKES Tech Academy.
  • Educational Reimbursement.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.