SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Trilingual Servers Support Specialist

Objective

If you are in the Computer-related field and are fluent in English and Portuguese, you are what we are looking for! Apply now and start working with amazing benefits.

Hard skills
  • Advanced English and Portuguese Speaker. Fluent in verbal and written (85 %>) (must).
  • PC hardware hands on experience.
  • Working knowledge of PC architecture: RAM (ECC, Registered, Unbuffered), Microprocessors, SATA, SAS, PCIe, M.2.
  • Storage knowledge: RAID (understand concepts and types of RAID volumes), JBOD, SAN, NAS, iSCSI.
  • Basic to intermediate Linux knowledge.
  • Basic VMware ESXi Server and VSphere knowledge.
Soft skills
  • Experience with repair, configuration, upgrading, and maintenance of wide range of PC related equipment, components, and software.
  • Strong troubleshooting and analytical skills.
  • Standard Industry certifications such as CompTIA A+, Server+, Network+ is highly desired.
Responsibilities
  • To help customers and peers by providing a quality service, outstanding technical solutions and thus, guarantee total satisfaction and accomplishment of client’s requirements and expectations.
  • To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through on-line networks, and/or mail, and resolve the issue accordingly.
  • To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
  • To continuously develop areas of expertise that include a detailed understanding of an application’s workflow and programming.
  • To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies.
Benefits
  • Work at Home.
  • Private Insurance.
  • Tech Academy.
  • Educational Reimbursement.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.