SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Trilingual Technical Support Representative (On-site)

Objective

To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an intermediate level of complexity and answering inquiries via the phone or mail in English and Portuguese.

Hard skills
  • Fluent in verbal and written English and Portuguese, High Proficiency level (85 %>). (Must).
  • Schedule Flexibility. Available to stay after hours when necessary (must).
  • IT Essential completed or Technical support knowledge, experience in PC maintenance (Must).
  • Experience in hardware and software troubleshooting (desired).
Soft skills
  • Proactive.
  • Team Work.
  • Organized.
Responsibilities
  • To maintain adequate technical proficiency in products and platforms assigned.
  • Communicate with the team manager, SMEs, team members, and other teams regarding problems, solutions, and trends.
  • To keep and update pertinent paperwork and records through data entry.
  • To meet established individual and team performance targets, which include customer service, productivity, and quality standards.
  • To keep all equipment and tools under his/her responsibility in excellent conditions.
Benefits
  • Tech Academy.
  • Growth Opportunities.
  • Refer a Friend Bonuses and Prizes.
  • Partially Work at Home.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.