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Windows/VMware Engineer II

Objective

Provide customer-facing systems engineering/problem resolution support functions for systems, storage, and backup incidents in accordance with the account’s incident management process.

Hard skills
  • Strong experience and knowledge with various Windows-based server operating systems,
  • General experience and knowledge with various Unix based server operating systems
  • General working knowledge of storage and backup technologies
  • Working knowledge of VMWare
Soft skills
  • Ability to effectively use diagnostic tools.
  • Ability to learn and respond to demands in a fast-paced, highly technical environment and to manage multiple projects and responsibilities.
  • Ability to effectively work in a team environment as well as independently.
Responsibilities
  • Provide world-class customer support and technical expertise for the account customer environments, including administration and support for operating systems, virtualization platforms, tape backup, and disk storage.
  • Primary responsibility is to provide Tier II level break/fix Incident Management support for escalated customer outages by utilizing experience, skills, education and training to provide timely restoration of services.
  •  Assemble and update the documentation in the form of incident and change management tickets.
  • Verify the validity of alarms and follow triage/resolve troubleshooting procedures as outlined.
  • Work with remote locations on verification and resolution of alerts/alarms.
Benefits
  • Growth Opportunities.
  • Permanent Work at home.
  • Medical Insurance.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.